Step 1 – Decide On Tele Medicine Service Level

Determine how soon and how frequently you will be using the Tele Medicine services.  The per call cost changes depending on your determined need.  The following options are available for your consideration.

1 – Call MDLive Immediate – $49.95 per call

If you need to call MDLive immediately and talk to a doctor, please contact MDLive directly by calling 1-754-999-2235.  The MDLive operator will enroll you in their service and charge you $49.95 for the call.

2 – Purchase Usage Credits – $30.00 per call / usage credit

You can purchase Usage Credits for $30.00 per Tele Medicine call.   We require 3 business days to activate your credits.  Should you need the Tele Medicine service faster, please select Option 1.

To redeem Usage Credits, please call Customer Care at 1-888-628-6284 to be connected to the MDLive doctors.

3 – Get 1 Year of Unlimited Calls – $50.00 per year

If you feel that you will use the Tele Medicine service more than a once in a calendar year, we recommend you enroll in the AccessNow program where receive unlimited calls to the MDLive Tele Medicine service for a one time charge of $50.00 per calendar year.

AccessNow members call Customer Care at 1-888-628-6284 to be connected to the MDLive doctors.

Step 2 – Talk To and MDLive Triage Nurse

You will be connected to a MDLive Triage Nurse, who will perform triage to ensure that you are connected to the right doctor, based on your medical needs and your geographic location.

Step 2 – Talk To a Doctor and Receive Care

The triage nurse will either connect you to the Tele Doctor immediately, how have the doctor call you directly.

MDLIVE has a network of over 500,000 highly qualified, state licensed and board certified physicians and therapists.  The provider network includes doctors specializing in family practice, internal medicine, pediatrics and emergency care.  The average experience of an MDLIVE physician is 15 years.

In addition, all physicians have specialized training in communication and diagnosing patients over the phone and through online video.  MDLIVE requires that all their physicians adhere to the highest quality of standards and NCQA and URAC rules.  Background checks with primary source verification are required and re-credentialing is performed every 36-months.

What is MDLIVE?

With MDLIVE, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.

Is MDLIVE appropriate for every medical condition?

No. MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately.

While MDLIVE is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.

What are the most common conditions you treat?

Our doctors are trained to treat a wide range of conditions. Some of the most common are:

Where is MDLIVE available?

MDLIVE is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

Who are the MDLIVE doctors?

All MDLIVE doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment.

The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

Can a provider prescribe medication as part of an MDLIVE visit?

Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from.

If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

Is MDLIVE safe and private?

Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.